All prices are on a per room per night basis, based on 2 people sharing, and include breakfast. Current room rates and live availability are shown on our online booking system.
Fron Haul is a characterful townhouse and our rooms are spread across the ground, first, second and third floors, reached by stairs — there is no lift. If stairs are difficult for you, please let us know when booking and we’ll do our best to suggest the most suitable room (our ground-floor rooms, Fore and Aft, involve the fewest steps).
Check-in is formally from 15:00 onwards although rooms are sometimes available sooner (in which case we will message to confirm).
Check out is 10:30 on the morning of departure. Guests are only able to extend the check-out time by prior arrangement (i.e. not on the morning of departure).
If you have a train to catch we can store your luggage for you to collect later.
On arrival we’ll give you a key to your room and to the front door, which remain your responsibility throughout your stay. Please return them at check-out; if a key is lost we may charge for replacement keys or locks at cost.
If you expect to arrive late or outside our usual hours, please let us know in advance so we can arrange for you to get in.
Reservations are made either online or by telephone directly with us. The reservation can only be secured by guest card details.
It is advisable to have secured your booking using a credit card which includes travel insurance or take out some sort of independent travel insurance to cover the cost of cancellation or additional charges incurred.
All our rooms at Fron Haul are quite large and are all classified as double rooms. As such we will offer each room for single occupancy at a reduction of £10 per night.
If you cancel more than 7 days before arrival, we will refund in full any payment already taken. If cancellation occurs within 7 days of arrival, then we reserve the right to retain the full amount if we’re unable to re-let the room.
Should we have to cancel your reservation we will of course refund the full amount and/or make every effort to offer you alternative accommodation to the same standard in the locale.
If you do not arrive and have not been in touch (a ‘no-show’), or if you choose to leave before the end of your booked stay, the full cost of the reserved nights remains payable and is not refundable.
Very occasionally we may have to cancel or cut short a stay for reasons beyond our control — for example severe weather, fire, a failure of essential utilities, or restrictions imposed by the authorities. If this happens we will refund any payment you have made for nights you are unable to take, but we are not able to cover any other costs you may incur.
Breakfast is served in your room between 7:30am and 9:30am. We ask you to complete your order using the breakfast form provided and leave on the table at the foot of the stairs by 6pm each day.
The 15-minute time periods on the form are to allow for busy periods where most if not all the guests require their breakfast at the same time. Normally, we will deliver your breakfast at the start of the time frame.
When you have finished your breakfast, we ask if you could leave the tray outside the room. Please let us know if you would like us to collect the tray from the room.
Please let us know of any dietary requirements you have.
Payment will have been taken 7 days before your stay if booked directly with us. If you booked through Booking.com, they will have taken payment at the time of booking.
We accept that accidents will happen, whether something gets broken or spilled but would ask it is reported to us as soon as possible. In the instance of a spillage, this will present a chance to minimise the effect.
Please note: Where damage, spillage or soiling is significant or has not been reported to us, we may invoice the guest for the reasonable cost of remediation, replacement and/or any loss of earnings where the room is left unavailable.
If we find anything in the room left behind we will post it to you at our earliest convenience. There is no charge for this unless the item is particularly heavy in which case we will discuss directly with you.
Your personal belongings remain your responsibility throughout your stay, including any vehicle and its contents left in the car parks covered by our parking pass. We are not able to accept responsibility for loss of or damage to guests’ property, so we’d encourage you to keep valuables secure and to make sure they are covered by your own insurance.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be excluded by law.
The courtesy parking pass we have provided is for selected public car parks in Gwynedd only. There is a list of valid locations on the rear of the pass.
Remember to put the pass on the dash inside the car so it’s clearly visible to the attendants. We’re happy for guests to retain the pass until midday on the day of departure.
Should you forget to return the pass you can post it back to us at your earliest convenience. If we do not receive the pass back within a week we must invoice you for £20, which is the current cost of replacement.
If a parking pass is unavailable, we would ask your understanding if a replacement isn’t immediate.
Between October and March inclusive, parking is unlimited on the roadside.
Children are very welcome at Fron Haul and we’re able to accommodate a maximum of 2 in any of the larger rooms (Midships, Bridge or Crow’s Nest) at an additional £15 per child per night. We will supply the additional bedding and towels required for the stay.
We are also able to accommodate one infant (i.e. less than 18 months old) in addition to the children at no extra charge. The guest will have to provide their own bedding for the infant.
We can accommodate well behaved dogs in the ground floor rooms only (Fore and Aft) to a maximum of 2 per room at £15 per dog per night.
The addition of the dog(s) to the stay is currently only possible via our booking engine. Should a dog arrive without additional payment the guest will be invoiced separately. Also, should the dog appear in a room other than Fore or Aft the stay will be cancelled immediately and further charges incurred for cleaning as necessary.
‘Well behaved’ implies that the dog is house trained, is of good temperament and older than 9 months. Should the dog become aggressive and/or unnecessarily noisy or destructive the stay will be cancelled immediately.
We provide fast internet access at Fron Haul although we have some guidelines as to usage.
It is provided free of charge as a courtesy to our guests, so please bear with us on the rare occasion it runs slowly or isn’t available.
As with any public Wi-Fi, we can’t guarantee that the connection is secure, so we’d suggest avoiding online banking or sending anything sensitive while you’re on it. We’re also unable to take responsibility for what you do online, or for any data that is lost or compromised while you’re connected, so please keep your own devices protected and up to date.
We’d rather not have to, but we do reserve the right to disconnect anyone whose use is causing a problem for us or for other guests.
All we ask is that you use the connection lawfully and considerately. In particular, please:
While we’re obligated to have all guests register with us we do not use this for marketing purposes and will not contact you with offers, etc. unless you specifically ask us to do so. If you particularly want your data removed from our records we ask you to contact us by email and we will confirm removal by return. Please note any information held by another booking source is not our responsibility.
Smoking is not permitted anywhere in the house or grounds. This includes e-cigarettes and vaping, which we treat in exactly the same way.
As a smoke-free establishment, smoking in breach of this policy will result in immediate cancellation of your stay where you will be asked to settle your bill in full and will also be invoiced for professional cleaning services to render the area affected usable again.
If you must smoke, we would ask as a courtesy to us that you do so away from the house.
Fron Haul is a small, shared house, so we ask all guests to be mindful of others and to keep noise to a minimum, particularly between 10pm and 8am.
Only guests named on the booking may stay overnight, and we are not able to accommodate visitors or parties in the rooms or elsewhere in the house.
For everyone’s safety, please don’t use candles, incense or any naked flames in the rooms, and please don’t bring your own cooking or heating appliances.
Fire safety and evacuation information is displayed in each room — please take a moment to read it when you arrive.
We want every guest to feel welcome, but we reserve the right to decline a booking, or to ask a guest to leave, where behaviour is abusive, threatening, illegal, or persistently disturbs other guests. In such cases the cost of the stay remains payable and no refund will be given.
We genuinely want you to enjoy your stay, so if anything isn’t right please tell us at the time and we’ll do our very best to put it right straight away. You can reach us on 07725 487644 or at stay@fronhaul-aberdovey.co.uk.